The item/s must be in original condition and in the original packaging. 

Item/s must not been used in any way. Wylera Hair has the rights to deny any item/s that aren't returned in their original condition.

Return costs are at your expense, we do not offer free returns. If the package does not reach us safely we will not be able to process your return. We recommend sending with a postal service with tracking to avoid any issues.



If you have received a faulty item please email us at sales@wylerahair.com with supporting videos so we can determine the next course of action. All items will be assessed upon the return and deemed faulty by Wylera Hair.



No cancellations or changes can be made once an order has been placed.



The return shipping cost is to be covered by the customer. This cost will not be reimbursed from Wylera Hair



We understand that sometimes purchases are not always right. If you are eligible for a return Wylera Hair we will provide a credit note valid for 1 year upon your items return. Returns must be requested within 5 days of receiving your item and returned to us within 14 days. Once we receive your return, please allow 2-3 business days for your return to be processed. 

Please note, we do not issue refunds unless the item is deemed faulty. 



Please note: Sale items are final and not eligible for return or exchange.